You chose ECO3 products because you value quality, efficiency and reliability. Get the most out of your investment, ensure consistent and continuous operations, and streamline your business with our Service & Support offerings.
- Lower cost-of-ownership
- Guaranteed system performance
- Maximum uptime
- Skilled and up-to-date staff
- Overall stability
- Predictable and fixed cost
Start-up assistance
Switching to the latest plate technology needn’t be complex. Our Plate System Support team guarantees an easy start-up, including a CtP system check, a plate linearization and calibration setup, a follow-up on the initial print test, as well as operator training.
Remote support
Our team of experts troubleshoots system malfunctions via a hotline. They provide detailed fault cause analysis and recommendations for remedial actions. We also offer on-site support when and where you need it. There is always a team close to you.
Maintenance support – ECO3 equipment
Although the newest platesetters and processors need limited attention, it remains crucial that maintenance is done properly. Our Plate System Support team attends the first maintenance cycle of newly installed equipment, guides your operators through the procedures step by step, and assists them with tips & tricks.
Preventive check-up visits
Our CtP systems are very reliable, yet avoiding issues is better than solving them. Preventive visits limit unplanned stops, increase equipment lifetime and guarantee consistent plate output quality. We take care of plate calibration and quality control, as well as a platesetter and processor sanity check.
Troubleshooting
Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of all kinds of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.
Troubleshooting – non-ECO3 products
Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.
Consultancy
ECO3’s Plate System Support team offers technical advice and consultancy services that enable you to improve operational efficiency and increase plate and print output quality. These consultancy services cover the entire value chain, from the prepress environment right into the pressroom.
Training
A training program strengthens the technical skills of your employees. We offer a variety of hands-on plate system training programs, ranging from operator training over platesetter and processor maintenance training, to diverse tailor-made training sessions.
Audit
ECO3 is the market leader in eco-friendly plate production. Our team of experts can advise you on how to achieve the most ecological way of working throughout your business, based on a thorough audit of different elements of your existing production environment: prepress, chemicals, press hardware and printed results.
Analytical investigations
ECO3 has sophisticated possibilities to perform a physical and chemical analysis of auxiliary utilities and processes surrounding the printing process, such as ink, water, fountain additives, blankets etc., which will help to optimize your production process.
